As a certified Epson Partner and Epson Express Centre our trained engineers are able to make getting your printer repaired easier than ever. Bring your in warranty Epson printer into our Epson Express Centre, Canvey Island with a copy of your purchase receipt and we will arrange the repair or replacement. At Hometech Centre, we also stock a wide range of Epson printer inks. This allows you to get the most out of your printer.
Please bring along your printer to Hometech Centre and we can inspect your fault, we will either attempt to carry out an on the spot repair or arrange for a replacement to be sent to an address convenient for you.
In the case that your product develops a fault within the warranty period, we’ll examine it for you and determine the possible cause. Diagnosing a faulty product is free of charge.
The fault diagnostic process may not be possible immediately and you may be requested to leave your product with us at Hometech Centre. We will then contact you directly to advise you of any action that needs to be taken.
When possible, your existing product will be repaired under the terms of your warranty.
REPLACEMENT PRODUCT IS IN WARRANTY
In the case we are unable to fix the problem, a permanent replacement product will be supplied.
The replacement will be a Quality Assured unit of the same model, not a brand new machine. You will need to keep all accessories such as the leads, ink cartridges, paper support tray(s)and software CD(s). Just the basic unit will be swapped over.
Epson will send a replacement printer to us at Hometech Centre for collection within five working days. Alternatively, a replacement can be delivered directly to an address of your choice*. You will need to retain your current unit until it is exchanged for its replacement.
The remaining balance of the warranty will be transferred to the replacement unit.
*To an address on the UK mainland or an address in Northern Ireland, Republic of Ireland, Scottish Highlands and Islands, Isle of Man or Channel Islands. Your Epson product must be boxed and ready for collection at the same time as the delivery of the replacement unit. You must retain all cables, accessories and fitted options as only a base unit is supplied. The service is stock-dependent; for products that are in stock, delivery should normally be available to the UK mainland by within five working days. Delivery to Northern Ireland, Republic of Ireland or UK islands may take five working days or longer. We will notify you via SMS or email when the unit has been dispatched if you request this and supply your email address or mobile telephone number at the time of your visit.