Terms and Conditions for Mail-in Repair Service
- Service Agreement
By using our mail-in repair service, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
- Device Inspection and Diagnosis
- Upon receiving your device, our technicians will conduct a thorough inspection and diagnosis.
- If additional issues are discovered during the repair process, we will contact you with an updated quote and seek your approval before proceeding.
- Repair Process
- We will repair the device as per the issues described in the contact form.
- We aim to complete repairs within 72 hours, but times may vary depending on the complexity of the repair.
- Payment and Charges
- The cost of the repair will be communicated to you after the initial diagnosis. Full payment is required before the device is returned.
- Payment methods accepted: PayPal, Bank Transfer, Payment.
- Return Shipping
- Customers can choose from the following return shipping options: DPD Drop to Shop (£14.99) or DPD Pickup/Collection from Home (Quoted Per Application).
- We are not responsible for any damage or loss that occurs during return shipping. Insurance options are available upon request.
- Warranty
- We offer a 90 day warranty on all repairs performed. The warranty covers only the parts replaced and the labour performed.
- Warranty is void if the device shows signs of physical damage, water damage, or tampering after the repair.
- Data Protection
- While we take utmost care during the repair process, we cannot be held responsible for any data loss. We recommend backing up your data before sending your device.
- Liability
- Hometech Centre is not liable for any loss or damage that may occur during the mail-in process.
- Our liability is limited to the repair cost and the warranty provided.
- Cancellations and Refunds
- Cancellations can be made before the repair process begins. Diagnosis fees are non-refundable.
- Refunds are not provided once the repair is completed.
- Contact Information
- For any questions or concerns, please contact us at www.hometechcentre.co.uk, info@hometechcentre.co.uk or call us on 01268 694441
